Refund Policy

If you're not happy with Velora after upgrading, you can request a full refund within 14 days of your first payment on a paid plan, no questions asked. This applies once per customer, on the first paid charge only.

• Monthly plans: eligible for a refund of that single month's charge if requested within 14 days of the first payment.
• Annual plans: eligible for a full refund of the annual charge if requested within 14 days of the first payment. After the 14-day window, annual plans are non-refundable but you can cancel to stop future renewals.
• Refund requests made after the 14-day window are considered on a case-by-case basis but are not guaranteed.

Email hello@velora.app from the address associated with your account, including your account email and the approximate date of payment. We aim to process eligible refunds within 5 business days back to your original payment method.

If you have a billing concern, please contact us first — we resolve almost all requests directly and quickly. Filing a chargeback with your bank before contacting us may result in your account being suspended while the dispute is investigated, and can delay a resolution.

You can cancel your subscription anytime from account settings. Cancelling stops future renewals, but you keep access to your paid plan until the end of the current billing period — we do not prorate or refund the remaining days of an active period outside the 14-day guarantee above.